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Jenni Majumdar, PhD, CRNA's avatar

The OxyContin example is such a sharp one. I've been writing about opioid potency lately, and so much of what people "know" about these drugs arrived as marketing dressed up as pharmacology. Naming the values out loud seems much more honest than pretending the data decided it for us.

Priit Tohver's avatar

Thank you for this thoughtful and provocative post. It reminds me of our efforts way back in the day to implement higher taxes for alcoholic beverages. It was a top shelf WHO "best buy" and we pushed for it hard. I fully endorsed this policy. And it ended up backfiring socially and politically — because the evidence did not account for the societal backlash that led thousands to start buying their alcoholic beverages across the border.

Your post made me look back on this experience, having spent the past six years trying to change a much smaller ecosystem — a 5000 head hospital. From the get go, I've chosen a very different approach. Primarily, I have been hesitant to apply any policy in our hospital, no matter how well supported, as a top-down imperative. Not because I don't trust the evidence, but because I do not sufficiently understand the implementation context. Every policy needs to account for its effects on a myriad of processes, many of which are tacit and hence only fully understood by the workforce. So trying to change policy without consulting the people affected is at best a lost battle and at worst a recipe for disaster as people scramble to adjust their work around a growing body of ill-fitting requirements. The work around Patient Safety 2.0 and complex adaptive systems has been useful in guiding our thinking. I wonder if we'd have done anything differently if we had considered our understanding of how the world works not as fact but as a sort of imaginary reality (akin to "work as imagined") to be contrasted with the actual behavioural patterns of our population (the equivalent of "work as done"). The complexity inherent in a society is of course orders of magnitude greater than it is in a large organization.

Values absolutely come into the picture. From the perspective of a "technocrat", I think we sometimes take them for granted. We do X because of Y, and Y needs no explanation. Or if it does, it should be explained by somebody else. But nobody's going to want to implement something they don't value. I've seen this happen for example with rules around sponsorship. We assume the independence of our workforce from the influence of pharmaceutical companies is important, but I've found few healthcare workers to really share in this belief, and usually only in the most extreme cases. A study that shows a 20 dollar lunch is enough to influence prescribing behaviour therefore falls on deaf ears, if it is communicated at all.

Partly our reluctance to get into the messy world of values is a direct result of the expectations we set for technocrats. As a government official I was pretty heavily discouraged from speaking directly and candidly to the population. That was the job of ministers. As a hospital official I would find it impossible to do my work if I couldn't and didn't spend significant sums of time communicating directly with the workforce about why patient safety or some other "broadly accepted" end goal is actually personally important to them.

Thanks again for the post and looking forward to a continued discussion!

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